Shop Terms

Thank you for visiting the shop, we hope you’ve enjoyed browsing. Please read the terms of the online shop and site before placing an order.

By using this website, you agree to these terms governing your usage of it.

Content on this website is protected by copyright laws and strictly no images may be saved, duplicated, altered or distributed electronically or physically without explicit written permission from the artist - Susan Christopher-Coulson.

Strictly no content including artworks or written copy may be used for any commercial purpose.

For full site terms and privacy policy, please read here.

Payment Policy

We use Stripe to process payments for Credit and Debit Cards.

We can accept the following payment methods through our Stripe integration:

  • Visa (credit and debit cards)

  • MasterCard (credit and debit cards)

  • Apple Pay (where you have it enabled and on a relevant device)

Please see the Stripe website for more details about how they handle payments as well as your data and privacy.

When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, print size)

  • Email address

  • Name

  • Phone number

By submitting your order during checkout, you consent to sharing this information and these terms of use. 

This information is shared with Squarespace, our website and online shop hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Personal information is collected in compliance with GDPR and only used for the purpose of processing and fulfilling your order. We will use all reasonable effort to delete personal information within a reasonable timeframe once your order has been fulfilled (usually no more than two years from the date of order completion).

Shipping

We only offer postage to addresses in the UK at the moment. Before placing your order, please ensure you have a UK delivery address.

Shipping is calculated automatically at checkout. Shipping costs are calculated in bands based on weight and size of your total order.

We use Royal Mail in most instances but we may need to use another provider such as Parcelforce for larger items like the larger Mounted Prints.

We endeavour to use the following Royal Mail services for orders:

  • Greetings Cards - 2nd Class or Tracked 48 service

  • Book - Tracked 48 service

  • Mounted Prints - Tracked 24 service

Please note, for the Tracked services we may share your email and phone number with Royal Mail so they can notify and keep you updated on the progress of your delivery.

Whilst we endeavour to ship items as soon as possible, please allow up to 7 working days from placing your order to receive confirmation of shipping. It may be that Susan is teaching or exhibiting so please bear with her at busy times. In all cases, goods will be shipped to you within 30 days of your order being placed - unless there is an issue with the stock or delivery service - if this is the case, you will be informed by email.

Please allow up to 5 working days for items to reach you once you have had shipping confirmation. If your item does not arrive within that time let us know via the contact page on the website so we can follow up with the shipping company.

Artwork Descriptions: Sizes & Colours


We’ve taken care to prepare artwork and descriptions to represent as closely as possible the colour and size of the items for sale. Inevitably, different screens and monitors may show colours that differ slightly from the physical prints. 

Sizes are approximate and given as a guide only. Please avoid ordering or purchasing any frames until you have the artwork delivered. We cannot accept any responsibility or costs associated with purchases of items or services carried out based on the approximate measurements shown on the site.  

Refunds & Consumer Rights


We hope you are happy with the items you’ve received, but in compliance with the Consumer Contracts Regulation in the UK, if you are not entirely happy, you have the right to return items and request a refund - this must be within 14 days of receiving your items.

You must inform us via the contact page of the website within 14 days of receiving your item that you have changed your mind and wish to make a return. Please use the phrase ‘Return Request’ in the subject line of the webform. 

You are responsible for return postage payment and we ask that you use a tracked postage service and package the goods carefully so they arrive in perfect condition on return. A full refund may not be possible if the item or items is returned to us damaged. You have up to 14 days to return the item or items once you have informed us of the Return Request. We may not consider a refund if the item or items arrive outside of this timeframe. A refund will be issued upon receipt of the returned item.

Refunds can only be sent back to the original payment method used in the charge. We cannot send a refund to a different destination, such as another card or bank account.

Refunds in the event of Damaged or Missing Items

We consider refunds in the event of items arriving to you badly damaged or if your items do not arrive at all.

We do everything possible to carefully pack your items and use a Tracked service so that items reach you in good condition. If your item has arrived badly damaged please contact us as soon as possible from receiving your item (but within 7 days of delivery) via the website contact page, please use the subject ‘Damaged or Missing Item’. She will be in touch to discuss further about available options and may ask if you can share photos of the item to share with the shipping company in case of any insurance claims, so please hold onto the items for the duration of any refund or replacement request unless instructed to return them.

Refunds can only be sent back to the original payment method used in the charge. We cannot send a refund to a different destination, such as another card or bank account.

It is not possible for us to deal with refund requests from damaged items after 14 days of you receiving and accepting the item, so please open and check the condition of the items as soon as possible once they have arrived. 

Privacy Policy

For all website visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Personal Data & GDPR

Personal data is collected in compliance with GDPR. We endeavour to minimise any data collected and only essential information for replying effectively to queries or fulfilling orders in the online shop.

Once queries or orders are fulfilled and completed, we endeavour to delete all personal information within a reasonable timeframe (no more than 3 years from last correspondence or order completion date).

If you have previously contacted or submitted personal details, you can withdraw consent by using the webform in the Contact page of the website. Please use “GDPR consent withdrawal” in the subject field. 

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit the page The cookies Squarespace uses.

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

This information is shared with Squarespace, the website analytics provider, to learn about site traffic and activity.

Contact Form Submissions

When you submit information to this website via webform (for example on the website’s contact page), we collect the data requested in the webform in order to track and respond to your submissions.

By clicking submit on the contact webform, you consent to sharing this information and these terms of use. 

This information is shared with Squarespace, our website and shop hosting provider, so that they can provide website services to us. 

We also share this information with Microsoft for storage and to facilitate correspondence with you.

All personal information is collected in compliance with GDPR, only collecting what’s essential to respond and communicate with you. Your personal information will not be sold and your contact details will not be used for any marketing purposes from us. 

We will use all reasonable effort to delete personal information once your query has been dealt with within a reasonable timeframe (usually no more than two years from the date of last correspondence).

Online Shop Customer & Payment Data

We use Stripe to process payments for Credit and Debit Cards.

We can accept the following payment methods through our Stripe integration:

  • Visa (credit and debit cards)

  • MasterCard (credit and debit cards)

  • Apple Pay (where you have it enabled and on a relevant device)

Please see the Stripe website for more details about how they handle payments as well as your data and privacy.

When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, print size)

  • Email address

  • Name

  • Phone number

By submitting your order during checkout, you consent to sharing this information and these terms of use. 

This information is shared with Squarespace, our website and online shop hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Personal information is collected in compliance with GDPR and only used for the purpose of processing and fulfilling your order. We will use all reasonable effort to delete personal information within a reasonable timeframe once your order has been fulfilled (usually no more than two years from the date of order completion).

Online Shop Order Correspondence

We may email you with messages about your order activity. 

For example, we may email you to tell you that:

  • You’ve made a purchase

  • Your order has shipped

This contact information is shared with Squarespace, our website and online shop hosting provider, so they can send these emails to you on our behalf. It’s not possible to unsubscribe from these messages.

You may also hear from Susan Christopher-Coulson regarding any essential order and shipping correspondence by email or by phone. 

We do not sell your personal details and your contact details will not be used for any marketing purposes from us.